Shop Policies & Terms Of Service
Upon making a purchase from 00:00 Studios, you agree to the following:
ALL SALES ARE FINAL. 00:00 STUDIOS DOES NOT ISSUE REFUNDS — WE DO NOT ACCEPT RETURNS, EXCHANGES, AND/OR CANCELLATIONS.
00:00 Studios is not responsible for delayed, lost, stolen and/or damaged packages once it has been shipped.
- If there is an issue with your shipment, you are responsible for reaching out to Shopify Customer Support and/or filing a missing mail/lost package claim with the courier listed on your tracking number.
00:00 Studios reserves the rights to refuse service.
Customers who submit fraudulent purchases/orders, will be prohibited from all future purchasing with 00:00 Studios.
Customers who file wrongful chargebacks will be prohibited from all future purchasing with 00:00 Studios.
If packages are returned to 00:00 Studios, the customer will be notified.
00:00 Studios is not responsible for fees associated with re-shipment, redirected packages, customs clearance, and other likely fees that may incur.
If you would like the package resent, you are responsible for paying for the re-shipping fee by the time/date specified in your re-shipment notification email. If response and/or payment are not completed in the allotted time, no action will be taken and the case will be closed. Again, as stated above, no refunds/exchanges/returns/cancellations will be made.
Please ensure that complete and accurate address details are provided at the time of purchase to avoid such delays.
For more information, please visit our F.A.Q.s.
If you have any further questions/concerns, please fill out the contact form via our Contact Us page or email us at firstname.lastname@example.org.
DO NOT contact 00:00 Studios via social media regarding existing orders.