SHOP POLICY

Upon making a purchase from 00:00 Studios, you agree to the following:

00:00 Studios is not responsible for delayed, lost, stolen and/or damaged packages once it has been shipped.

If there is an issue with your shipment, you are responsible for reaching out to Shopify Customer Support and/or filing a missing mail/lost package claim with the courier listed on your tracking number.

00:00 Studios reserves the rights to refuse service.

Customers who submit fraudulent purchases/orders, will be prohibited from all future purchasing with 00:00 Studios.
Customers who file wrongful chargebacks will be prohibited from all future purchasing with 00:00 Studios.

If packages are returned to 00:00 Studios, the customer will be notified.

00:00 Studios is not responsible for fees associated with re-shipment, redirected packages, customs clearance, and other likely fees that may incur.

If you would like the package resent, you are responsible for paying for the re-shipping fee by the time/date specified in your re-shipment notification email. If response and/or payment are not completed in the allotted time, no action will be taken and the case will be closed. Again, as stated above, no refunds/exchanges/returns/cancellations will be made.
Please ensure that complete and accurate address details are provided at the time of purchase to avoid such delays.

__________

For more information, please visit our F.A.Q.s.

If you have any further questions/concerns, please fill out the contact form via our Contact Us page or email us at 0000artwrk@gmail.com.

DO NOT contact 00:00 Studios via social media regarding existing orders.